With strict adherence to the philosophy of being professional, excellent and swift, Focusun caters for its clients’ needs in every respect, offering services that range from the techniques consulting and training, program designing and manufacturing for products, equipment installing and debugging, quality warranty, system maintenance and accessories supplying, etc.
| Stage | Service | Explanation |
|---|---|---|
Before sale |
technical consulting |
Refrigeration technology related ice making system. |
technical instruction |
Design plan for ice machines based on technical process and ice function |
|
plan design |
Provide the best solution considering investment, operating cost and service input, etc. |
|
Sale |
product design and manufacturing |
Identify true demands of customers and customize ice machines. |
equipment installment |
Instruct to install ice machine, refrigeration parts and system according to actual situation of customers |
|
equipment debugging |
Initiate free system debugging to ensure the best operating condition of equipments. |
|
technical training |
Give a free training on ice making principle, operating methods and common trouble shooting plan. |
|
After sale |
quality warranty |
Provide free replacement and repairing of components during warranty period. |
system maintenance |
Design the maintenance plan for customers according to system operating |
|
equipment repairing |
Provide spare parts or system repairing service according to customers'' requirements |
|
spare parts supply |
Guarantee the spare parts supply to facilitate customers. |
Focusun pursues prompt, high efficient, professional and fast service. If you have any question, please visit our website www.chinaicemachine.com;or mail to service@focusun.com to get in touch with our service staff.
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